At a glance
NYC passed a landmark rule banning companies from using dark patterns to trap customers in recurring charges. The 'Click-to-Cancel' law targets predatory subscription and junk fee practices.
NYC passed a 'Click-to-Cancel' law banning companies from using dark patterns to trap customers in recurring charges. The rule specifically targets subscription and junk fee practices where cancellation is deliberately made harder than sign-up.
This is consumer protection through operational requirements: companies must make it as easy to cancel as to subscribe, and they can't use confusing design tricks to keep people paying. It's a narrow but meaningful win because dark patterns are ubiquitous—companies have spent years perfecting ways to make cancellation frustrating. NYC's move creates a template other cities can follow and puts pressure on companies operating there.
Citation trail
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